What happens if I forget my username and/or password?

If you have forgotten your username, click  here and follow the instructions. You’ll need to take a selfie, and then you will receive an email from us with your username. (Please check your junk or spam folders in case you do not recognize our email.)

If you have forgotten your password or have locked your account, click here and follow the instructions. You will need to go through our online forgotten password journey, take a selfie to unlock your account and then reset your password. (Please check your junk or spam folders in case you do not recognize our email.)

If you are still unable to log in and your account is blocked, you can contact our Customer Support via our online messaging service (chat).