1. Main Schedule
The new legislation in Brazil requires all operators to verify the identity of their customers. You will be notified that you are eligible to begin the pre-verification process, and then you will have until 12/31/2024 to follow the steps and pre-verify your accounts.
As of 1/1/2025, Betfair Brasil will be in a new domain, https://www.betfair.bet.br. Brazilian customers will be automatically redirected to this address, and if they are pre-verified, they will only need to accept the new Terms and Conditions to continue playing.
If you do not complete verification by 31/12/2024, you will need to follow the steps before you are cleared to play from 1/1/2025 onwards. Check here how to verify your account, it's very quick.
2. Login details
A. Why can't I access https://www.betfair.com anymore?
Betfair customers in Brazil must access the site only through the address https://www.betfair.bet.br from 1/1/2025.
B. I no longer live in Brazil, can I continue using the site?
Due to the new regulation, if you do not reside in Brazil or if you are trying to access from outside the country, you will not be able to enter https://www.betfair.bet.br.
3. Migration of funds
A. How can I withdraw my funds?
If you do not wish to continue playing on Betfair's new domain in Brazil, withdraw your funds before 31/12/2024.
If there are funds in your account as of 1/1/2025, please contact Customer Service to withdraw these amounts. You will need to provide the customer service with your PIX key, to which you would like your funds to be transferred, so that the process can be completed.
B. What happens if I don't withdraw my funds before 31/12/2024? Can I withdraw them after this date?
If you wish to maintain your account with Betfair, you must complete verification, accept the Terms and Conditions and register your bank details with Betfair. You will be required to make a deposit before making a withdrawal on the .bet.br domain.
If you have funds in your account as of 1/1/2025, but are unable to access the new domain, you must contact Customer Service to withdraw these amounts.
C. I have sent money to my Betfair account via a bank transfer and it will not be credited before 31/12/2024. What happens to my money?
All pending transactions will be canceled and therefore refunded to your bank account.
D. What will happen to the other alternative payment methods (APMs)?
Betfair will no longer accept these methods from 1/1/2025 due to regulations and deposits will be discontinued from 27/12/2024. You will have 7 days' notice via email, before these withdrawals are turned off. Betfair Brasil will offer Pix as the exclusive method to deposit or make withdrawals.
List of APMs that will be unavailable:
- AstroPay
- Pay4Fun
- Boleto
- Local Bank Transfer (including boletos)
- EcoPayz
E. I deposited through an APM that has now been removed, now I can't withdraw?
You can contact Customer Service, who will assist in refunding these amounts. You will need to provide other bank details for this process to be completed.
F. Can I choose which bets I want to cancel and which ones I want to migrate to the new site?
You will have the option to void your bets if you do not wish to migrate to .bet.br. You will not be able to choose bets individually – the choice is between voiding all or transferring them all to the new account.
4. Bonuses: What will happen to my unused free bets and bonuses?
You must use your bonuses and chips before 1/1/2025, as these will expire when we migrate to the new domain.
5. Surely this stupid
The Hold This Jackpot closes on 10/12/2024, to allow all games to be closed before the move to the new domain. The feature will be available again in early 2025.
6. Advantage Club (CDV)
CDV will take a break on 12/22/2024 and will be available again from 1/6/2025. Bonuses will not be carried over from the old domain to the new domain.
7. Open Bets
A. Currently, I have matched and non-matched bets on the Exchange. What will happen to them?
If you are happy to continue playing with us on the new domain, your bets (matched or not) on the Exchange will remain open.
If you do not want your bets to be moved to the new domain, please contact Customer Service.
B. What will happen to the bets I have already placed on Betfair Sportsbook and the Exchange?
If you are happy to continue playing with us on the new domain, your bets on Betfair Sportsbook and the Exchange will remain open.
If you do not want your bets to be moved to the new domain, please contact Customer Service.
C. What happens to my virtuals / bet shares / complex multiples (e.g. lucky 15s, parents)?
These features have been paused to allow Betfair to transition to the .bet.br. domain and will return to the new site as soon as possible.
Request for cancellation of bets
8. Unmatched bets on Exchange
Unmatched bets or automatic cash outs on the Exchange will be void on 31/12/2024 and must be redone on the .bet.br domain.
9. Betting history
You'll be able to see your account history for the old domain.
10. Safe Bet Tools
If you have active Responsible Gaming tools, such as limits, you will have these uploaded to the new domain, without changes.
11. Casino
A. Why may some Casino games be unavailable?
Some games (including live casino, crash and slots) may be temporarily unavailable, while we update them to comply with the new regulations in Brazil. We're working hard to relocate the full catalog of games and ensure a smooth experience.
If your favorite game is not listed, you can see other similar ones by browsing through the categories, or contact our support team. We're here to make sure you keep having fun safely.
B. Will there be any changes in the dynamics of the live casino?
There may be some changes, such as the format in which the games are displayed, to follow the new rules. Everything will be done according to Brazil's standards of security and transparency.
The dealers and the main gameplay will remain the same, so you can enjoy it as usual.
C. Will slots work differently under the new regulation?
Slots will continue in the same way, with random and fair outcomes. There may be small visual changes to adapt to the new rules in Brazil, but the fun and excitement will remain the same.
Betfair is committed to providing a safe and enjoyable casino experience. If you need help, please contact our support.
12. Important new updates
You will be notified of any relevant updates, such as changes to the Terms and Conditions, Privacy Policy, or other important matters. Communication can be made by email, notifications via app or in our Help Center.
If you still have questions, please contact our Customer Service.